Objective: Create memorable experiences beyond just the drink.

Content:

• Approachability: Smile, greet warmly, remember names if possible.
• Confidence: Know recipes, but don’t be afraid to say “let me double check” if needed.
• Upsell Softly: Encourage clients to try featured cocktails from their custom menu.
• Handling Difficult Guests:
  • Stay calm and polite.
  • Offer alternatives (water, mocktail).
  • If intoxicated: refuse service respectfully and alert host if needed.
• Event-Specific Awareness:
  • Weddings: keep champagne topped.
  • Birthdays: make signature drink for the guest of honor.
  • Corporate events: keep service professional and discreet.